Frequently Asked Questions

What makes PsyBikes unique?

PsyBikes distinguishes itself through a combination of high-quality products, personal service, and a passion for innovation in the world of electric bicycles. We strive to exceed the expectations of every customer.
How can I order an eBike from PsyBikes?

You can easily order an eBike by visiting our website and selecting the desired model. Follow the instructions to place an order. If you have any questions, you can always contact our customer service.
Does PsyBikes offer a warranty on the eBikes?

Yes, PsyBikes offers a warranty on all eBikes. The warranty conditions vary per model. Please refer to the warranty page on our website for more information.
Can you repair my eBike even if I didn't buy it from PsyBikes?

Absolute! Our expert technicians can carry out repairs and maintenance on eBikes, regardless of brand. Contact us for more information about our repair services.
How can I buy accessories for my eBike?

You can easily purchase accessories for your eBike through our online store. Browse our range on the accessories page and add the desired items to your shopping cart.
Does PsyBikes offer custom eBike options?

Yes, PsyBikes offers custom options for eBikes. Contact our customer service to discuss your specific wishes and create a personalized eBike.
How long will it take for my pre-order to be delivered?

Delivery time for pre-orders varies by model and availability. Please refer to the product page for estimated delivery time of the specific eBike model you are interested in.
Can I buy spare parts for my eBike from PsyBikes?

Yes, PsyBikes offers a range of spare parts for eBikes. Visit our parts and accessories page for more information and to order your needed parts.
Does PsyBikes offer financing options for eBikes?

Yes, we offer financing options. Please contact our customer service team for details and to discuss available options.
How can I contact PsyBikes customer service?

You can contact our customer service via the contact form on our website or by sending an email to contact@psybikes.com . We aim to respond to your questions within 24 hours.